Terms & Conditions

Effective March 21, 2020

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Shipping Domestic/ Canada
Express Time Systems now ships to customers in the United States of America, Canada, Guam, Puerto Rico, & the US Virgin Islands. "Free Ground Shipping" is now offered on many but not all items shipping to the contiguous 48 states of the USA and DC. For Customers in Alaska, Hawaii, Guam ,Puerto Rico, or the US Virgin Islands free shipping via USPS is available only on ink ribbons. While shipping and handling charges are calculated in the online cart or checkout page according to UPS or USPS rates we reserve the right to ship by the carrier of our choice with similar service such as FedEx or USPS without notice. Shipping is computed from different shipping points for different items. Some items may ship directly from the manufacturer or some other source in another city or state. Orders with more than one item may ship separately from different points. Express Time Systems shall not be held responsible for loss or damage resulting from the means of shipment or routing used or delays in shipment beyond our control, or for any losses or damages arising while in transit. Purchaser agrees to make any claim therefore directly against the carrier and not against Express Time Systems. The possibility exists that our shopping cart system may not compute a shipping rate for some or all shipping methods to your location. This does not mean your purchase will ship for free. Rather, it means we will have to contact you regarding the error and advise you of the charges involved. For heavy items or quantity orders other shipping methods can be arranged by telephone by calling 1-800-858-7462 or by emailing
[email protected].

Free Shipping
In order for the "Free Shipping" option to appear in the shipping lookup, ALL items in your cart must be items that qualify for free shipping. Separate orders must be placed to get items that include shipping in their price and items that do not include shipping. Items that include "Free Shipping" or marked "qualifies for free shipping", are shipped to the contiguous 48 states of the USA and DC only. For Customers in Alaska, Hawaii, Puerto Rico, US Virgin Islands, or Guam free shipping via USPS is available only on ink ribbons and a few small quantity time card items.. Items are shipped via the method of OUR choosing which can be UPS Ground, FedEx Ground, UPS Priority Mail Express, USPS Priority Mail or USPS Fist Class Mail. Your package may take up to 6 business to arrive.
For refunds on items shipped with "free Shipping" or shipping included in the item price, please see the Returns section below.

Shipping International
Express Time Systems ships to customers internationally on a case-by-case basis depending upon items and quantities ordered. A minimum order amount of $350.00 NOT including freight charges must be met. We reserve the right to refuse any order or destination country. We are currently refusing orders from Africa (excepting South Africa), Bhutan, Chechnya, China, Iran, Iraq, Lebanon, North Korea, Russia, Syria, Taiwan, Ukraine, and Yemen. This list includes the main countries only as there are too many to mention each by name. See Payment International below for payment terms

Each item notes an "Availability" and "Ships from" designation. The availability stated is the number of business days it NORMALLY takes to process your order before it is shipped. An availability of "Special Order" means you should call us regarding the availability of that item. The "Ships from" helps you to determine the number of ground shipment days it will take according to the UPS Time in Transit Maps provided at the bottom of the shopping cart page. We will make every effort to assure that your order is shipped in a timely manner. However, some products offered are not stocked, while some normally stocked items may be temporarily out of stock. Most orders are shipped directly from the manufacturer to you. If time of delivery is of great concern, please call regarding current availability of specific items.
SELECTING NEXT DAY AIR SERVICE DOES NOT MEAN YOU WILL RECEIVE YOUR ORDER TOMORROW . All items are subject to availability from the manufacturer, delays in transit, and other causes beyond our control. We do not guarantee delivery of any item within any specific time period or on a specific day. However, we do strive to process your order in a timely fashion and make every effort to assure our availability times are accurate.

Payment USA, Canada, Guam, Puerto Rico, US Virgin Islands
For customers in the USA, Canada, or Puerto Rico, payment by Visa, MasterCard, American Express, Discover, PayPal and PayPal Credit can be made. Payment may also be made in advance by Bank Wire Transfer ($30.00 fee on orders less than $1000.00), US Postal Money Order (up to $700.00) or by Company Check (drawn on US bank accounts only in US dollars only). Payments made in advance by Company Check will be held for 9 (nine) days prior to shipping on amounts over $250.00 and for 2 (two) business days for processing if under $250.00. Payments made by US Postal Money will be held 2 (two) days for processing prior to shipment.. Payment made by wire transfer will processed within 1 (one) business day of funds being confirmed in our account.

Payment INTERNATIONAL (excepting Canada)
Orders must be placed via email or telephone. A minimum order amount of $350.00 NOT including freight charges must be met. Payment must be made by bank wire transfer or by PayPal (must ship to a PayPal verified address only). All funds must be in US Dollars. A $30.00 bank wire transfer fee will be added to orders less than $1000.00. We reserve the right to refuse any order at our discretion.

Taxes USA

Florida sales taxes, currently 6% to 7.5% will be added for any taxable item shipped to a Florida address. The sales tax will be automatically computed and added on the billing portion of the On-line Shopping cart. Businesses buying items for resale purpose, and shipping to a Florida address, must provide us with a valid Florida Sales & Use Tax Certificate of registration prior to shopping online. Federal Government agencies, ordering items to be shipped to a Florida destination, must create an online account, then inform us prior to placing an order online to avoid sales tax being computed.

Taxes Canada or other International
For orders going to Canada or other foreign country, any and all tariffs, duties, VAT taxes, or other fees or taxes are to be borne by the Purchaser. We do not collect these taxes or fees in advance. You may be billed by the carrier, or forced to pay these fees prior to being released to you from customs. If you do not pay these fees and the item(s) is returned to us, you will not be refunded any freight charge.


Express Time Systems warrants new equipment, attachments, accessories, parts, or supplies for a period of 90 (ninety) days from shipping date to customer. against defects in materials or workmanship. This warranty is limited to repair or replacement of the covered item at the sole discretion of Express Time Systems. Parts or items replaced will become the sole property of Express Time Systems. No other warranties are expressed or implied, including, but not limited to, any implied warranties of merchant-ability or fitness for a particular purpose. Express Time Systems shall not be held responsible for any consequential damages or losses arising from the use of the product. Covered item must be returned to Express Time Systems or the manufacturer insured and freight prepaid for repair or replacement. Warranty applies only to those items purchased by customer from Express Time Systems. An RMA number MUST be obtained prior to returning any item. Goods sold internationally are sold "as is" no warranty, no return.

Some new or used equipment may be offered with a longer or shorter warranty period on an item by item basis. In such cases, the offered warranty period will take precedence over the period herein stated.

Manufacturers' Warranty applies to all items codes beginning with B-, ET-, QS, and WW. May not apply to items shipped Internationally.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Express Time Systems disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant-ability and fitness for a particular purpose and non-infringement. Express Time Systems does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Express Time Systems does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Express Time Systems shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Express Time Systems has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Order Cancellation
Orders cancelled prior to shipment may be subject to a
5% cancellation charge to cover expenses of credit card refund and other cost of processing your order. Orders cancelled after shipment are subject to the returning goods policy stated below. Ordered may be subject to cancellation fees equal to the restocking charges below.

Returning Goods USA (some items are non-refundable, read below)
Within 30 (thirty) days of shipping date, most unused/undamaged products (please see exceptions below) may be returned in their original shipping cartons within 15 (fifteen) days of receipt of an RMA number and are subject to a 15% restocking charge. Within 30 (thirty) days of shipping date, used but undamaged products may be returned in their original shipping cartons within 15 (fifteen) days of receipt of an RMA number and are subject to a 30% restocking charge.
RETURNS ARE LIMITED TO NO MORE THAN 6 (OR IN THE CASE OF RIBBONS 11) OF THE SAME ITEM CODE. If you are unsure of size, color, fit, etc order 1 to for testing or fully research prior to ordering. SPECIAL ITEMS such as unfinished oak products, custom racks, custom printing, used time cards, labor performed, and freight charges are NON-REFUNDABLE. "FREE SHIPPING' If you received free shipping on your order, we will deduct our actual outbound costs from your refund. Discounts offered through package pricing, or other discounts offered, shall be considered when credit is computed for returned items purchased as part of said package or discount. WALL DESKS ordered in Non-Standard colors (standard colors are bone-white, light- gray, gray-mist). are NOT REFUNDABLE and may be subject to cancellation fees equal to the above restocking charges even if cancellation occurs prior to shipment. Returns of RECEPTION FURNITURE (including all items beginning with code ET-DW or ET-DT) are NOT-REFUNDABLE due to fabric and finish selections, as these are "custom made to order" and samples are available free upon request
After 30 (thirty) days FROM shipping date, no returns will be accepted.

Items shipped internationally are sold "as is" no returns due to the extreme cost of replacement on both sides, given international shipment cost may exceed the cost of many items. As less than 1% of items are ever returned, chances are high you will enjoy your purchase.

Obtaining an RNA
Returned goods will not be accepted without an RMA (Return Material Authorization) number from Express Time Systems.
[email protected] (preferred method) or call for an authorization number 1-800-858-7462. Items must be shipped freight prepaid to the address as specified in the RMA. NOT TO OUR OFFICE unless so indicated in the RMA.

Damaged Goods

We recommend you note any damage or shortage on the delivery receipt before signing for a shipment. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it. Open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition, you will also need them for possible return of any product. Please report the damage to us immediately. We may be unable to provide replacements free of charge if the damage has not been noted by you or the driver on the delivery receipt at the time of delivery.

For goods damage in-transit, a claim should be made immediately with the freight carrier. UPS can be reached at 1-800-PICK UPS or 1-800-742-5877 or by email at
[email protected]
. For FedEx delivered goods contact FedEx at 1-800-463-3339 or file a claim at: https://www.fedex.com/us/customersupport/email/office/FXO.html. For goods mailed via US Postal Service use the form found here: http://www.stamps.com/support/features/insurance/claims/form/submit/

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Express Time Systems. The collective work includes works that are licensed to Express Time Systems. Copyright 2015, Express Time Systems ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Express Time Systems or purchasing Express Time Systems products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Express Time Systems or to purchase Express Time Systems products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Express Time Systems. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Express Time Systems used in the site are trademarks or registered trademarks of Express Time Systems.

Limitation of Liability
Express Time Systems shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Express Time Systems has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that an Express Time Systems product is mistakenly listed at an incorrect price, Express Time Systems reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Express Time Systems reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Express Time Systems shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Express Time Systems without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Express Time Systems may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Express Time Systems.

Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Express Time Systems products) shall be in the state or federal courts located in Brevard County, Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Express Time Systems products) must be commenced within one (1) year after the claim or cause of action arises. Express Time Systems' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Express Time Systems may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Express Time Systems or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Express Time Systems does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Express Time Systems is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Express Time Systems reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Express Time Systems in its sole discretion.

You agree to indemnify, defend, and hold harmless Express Time Systems, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, . Express Time Systems may link to sites operated by third parties. However, even if the third party is affiliated with Express Time Systems, Express Time Systems has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Express Time Systems. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Express Time Systems seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).