Effective Dec. 30, 2009	Terms and Conditions
Shipping Express Time Systems ships to customers in Canada, the United States of America and its possessions only. Shipping and handling charges are calculated and included on the billing portion of the On-line Shopping Cart according to UPS rates.  Occasionally the UPS servers will not provide a shipping charge to our on-line shopping cart, or you may not select one. This error, on the part of the UPS system or you the customer, does not mean we will ship your order for free. It means we will have to contact you via email or telephone regarding the shipping charges that will be incurred. Shipping is computed from different shipping points for different items. Some items may ship directly from the manufacturer or some other source in another city or state. Orders with more than one item may ship separately from different points.  Other carriers with similar service such as FedEx or USPS may be substituted without notice. Express Time Systems shall not be held responsible for loss or damage resulting from the means of shipment or routing used or delays in shipment beyond our control, or for any losses or damages arising while in transit. Purchaser agrees to make any claim therefore directly against the carrier and not against Express Time Systems.  For heavy items or quantity orders other shipping methods can be arranged by telephone by calling 1-800-858-7462. Availability Each item notes an "Availability" and "Ships from" designation. The availability stated is the number of business days it normally takes to process your order before it is shipped. An availability of "Special Order" means you should call us regarding the availability of that item. The "Ships from" helps you to determine the number of ground shipment days it will take according to the UPS maps provided. Ships from AZ= Arizona,  CA=California, SD=South Dakota, TN=Tennessee, NJ= New Jersey, PA=Pennsylvania  We will make every effort to assure that your order is shipped in a timely manner. However, some products offered are not stocked, while some normally stocked items may be temporarily out of stock. Some orders may be shipped directly from the manufacturer to you. If time of delivery is of great concern please call regarding current availability of specific items. SELECTING NEXT DAY AIR SERVICE DOES NOT MEAN YOU WILL RECEIVE YOUR ORDER THE NEXT DAY. All items are subject to availability from the manufacturer, delays in transit, and other causes beyond our control. We do not guarantee delivery of any item within any specific time period on on a specific day. Payment Payment by Visa, MasterCard, and American Express credit card and additionally Discover and PayPal via the PayPal payment gateway are currently the only methods available via the On-line Shopping Cart. Local customers, past customer's who have established credit with us, or government entities may telephone us with their order. A purchase order may be requested for certain products and amounts.  Payment may be made in advance by US Postal money order or by company check (drawn on US bank accounts only in US dollars only) in amounts up to $250.00   Payments made in advance by company check will be held for 9 (nine) days prior to shipping on amounts over $150.00. When sending advanced payment, you must include company information, shipping information, and detailed order information such as our part numbers, quantities desired, and desired options such as color. Shipping charges must also be included so it is best that you phone your order in to get complete pricing with shipping charges prior to mailing a payment.. Sales Tax California sales tax, Sacramento county, currently 8.75% will be added for any taxable item shipped to a California address The sales tax will be automatically computed and added on the billing portion of the On-line Shopping cart. Businesses buying items for resale purpose, and shipping to a California address, must order by telephone, hold a valid California sellers permit, and provide California reseller certification prior to shipment.  Federal Government agencies, ordering items to be shipped to a California destination, must phone in their order to avoid sales tax being computed. Hardware Warranty Express Time Systems warrants the following new equipment:  Amano Cincinnati PIX-55,  PIX200,  MJR7000, MJR7000EZ, and MJR8000N, Time America  TA715, TA777, TA785 series, and Recognition Systems HandPunch series time recorders to be free from material defect for a period of 1 (one) year from the date of shipping to the customer. All other new equipment, attachments, accessories, parts, or supplies are covered for a period of 90 (ninety) days from shipping date to customer. This warranty is limited to repair or replacement of the covered item at the sole discretion of Express Time Systems. Parts or items replaced will become the sole property of Express Time Systems. No other warranties are expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. Express Time Systems shall not be held responsible for any consequential damages or losses arising from the use of the product. Covered item must be returned to Express Time Systems insured and freight prepaid for repair or replacement. Warranty applies only to those items purchased by customer from Express Time Systems. An RMA number should be obtained prior to returning any item. Some new or used equipment may be offered with a longer or shorter warranty period on an item by item basis. In such cases, the offered warranty period will take precedence over the period herein stated. Software Warranty Express Time Systems warrants the following new  Time America TA100 Pro, Genesis Pro software MEDIA to be free of defect for a period of 90 (ninety) days from date of shipping. Media found to be defective, must be returned and replacement media shall be provided at no additional charge except freight to customer. Prior to returning goods an RMA number should be obtained. No other warranties are expressed or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. Fixes for software "bugs" may be made available to the customer, but only to the extent said fixes are made available by the manufacturer to Express Time Systems. Software updates made available by the manufacturer may be at additional charge or provided to the customer free of charge at the sole discretion of Express Time Systems. Lost software "system keys"  are not replaceable without incurring full charge replacement of the program. Telephone Support Express Time Systems offers telephone support regarding the installation, application, programming, and use of the  Amano Cincinnati  PIX-55, PIX200, and MJR7000, MJR7000EZ, MJR8000N series time recorders purchased from Express Time Systems to the original purchaser free of charge for the life of the equipment. Telephone support regarding the installation, application, programming, and use of the Time America  TA715, TA777, TA780  time recorders, TA100 Pro, or Genesis Pro software and Recognition Systems HandPunch time recorders offered is currently charged at an hourly rate of $80.00 per hour with a 15 minute minimum. Annual Software Agreements for Phone Support are also available offering a flat annual fee for telephone support. Additionally, telephone support for products may be offered as part another charge, in which case the hourly charges would not apply to the extent described for and paid for as part of another charge. Order Cancellation Orders cancelled prior to shipment are subject to a 5% cancellation charge to cover expenses of credit card refund and other cost of processing your order. Orders cancelled after shipment are subject to the returning goods policy stated below. Returning Goods Within 30 (thirty) days of shipping date, most unused/undamaged products may be returned in their original shipping cartons within 15 (fifteen) days of receipt of an RMA number and are subject to a 15% restocking charge. Within 30 (thirty) days of shipping date, used but undamaged products may be returned in their original shipping cartons within 15 (fifteen) days of receipt of an RMA number and are subject to a 25% restocking charge.  Returns of reception furniture (including all items beginning with code ET-DW or ET-DT) will not be accepted to due fabric or finish selection, as these are custom made to order and samples are available free upon request  Special items such as custom printing, programming, used time cards, encoded badges, labor performed, and freight charges are NON-REFUNDABLE. Opened software, software upgrades where the upgrade code has been issued, or software returned without the "system key" are non-refundable. Discounts offered thru package pricing, or other discounts offered, shall be considered when credit is computed for returned items purchased as part of said package or discount. After 30 (thirty) days FROM shipping date no returns will be accepted. Returned goods will not be accepted without an RMA (Return Material Authorization) number from Express Time Systems. Call for an authorization number. Items must be shipped insured/freight prepaid to the address as specified in the RMA.: Damaged Goods Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it.  Open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please report the damage to us immediately.  We are unable to provide replacements free of charge if the damage has not been noted by you or the driver on the delivery receipt at the time of delivery. For goods damage in-transit, a claim should be made immediately with the freight carrier. UPS can be reached at 1-800-PICK UPS or 1-800-742-5877 or by email at customer.service@ups.com