Shipping Express Time Systems ships to customers in Canada, the United States of America and its possessions only. Shipping and handling charges are calculated and included on the billing portion of the On-line Shopping Cart according to UPS rates.  Occasionally the UPS servers will not provide a shipping charge to our on-line shopping cart. This error, on the part of the UPS system, does not mean we will ship your order for free. It means we will have to contact you via email or telephone regarding the shipping charges that will be incurred. Shipping is computed from different shipping points for different items. Some items may ship directly from the manufacturer or some other source in another city or state. Orders with more than one item may ship separately from different points.  Other carriers with similar service such as FedEx or USPS may be substituted without notice. Express Time Systems shall not be held responsible for loss or damage resulting from the means of shipment or routing used or delays in shipment beyond our control, or for any losses or damages arising while in transit. Purchaser agrees to make any claim therefore directly against the carrier and not against Express Time Systems.  For heavy items or quantity orders other shipping methods can be arranged by telephone by calling 1-800-858-7462 See time in transit map at bottom of page for estimated ground shipment days for delivery. Availability Each item notes an "Availability" and "Ships from" designation. The availability stated is the number of business days it normally takes to process your order before it is shipped. An availability of "Special Order" means you should call us regarding the availability of that item. The "Ships from" helps you to determine the number of ground shipment days it will take according to the UPS maps provided. Ships from CA=California, SD=South Dakota, TN=Tennessee, PA=Pennsylvania We will make every effort to assure that your order is shipped in a timely manner. However, some products offered are not stocked, while some normally stocked items may be temporarily out of stock. Some orders may be shipped directly from the manufacturer to you. If time of delivery is of great concern please call regarding current availability of specific items. SELECTING NEXT DAY AIR SERVICE DOES NOT MEAN YOU WILL RECEIVE YOUR ORDER THE NEXT DAY. All items are subject to availability from the manufacturer, delays in transit, and other causes beyond our control. We do not guarantee delivery of any item within any specific time period on on a specific day. Damaged Goods Please be sure to note any damage or shortage on the delivery receipt before signing for a shipment. When you sign for a shipment, you are indicating that all cartons shown on the receipt are present and in good condition. If this is not true, be sure to note the discrepancy and have the driver initial it.  Open all cartons immediately while the driver is present. Do not discard the cartons until you know the contents are in good condition. Please report the damage to us immediately.  We are unable to provide replacements free of charge if the damage has not been noted by you or the driver on the delivery receipt at the time of delivery. For goods damage in-transit, a claim should be made immediately with the freight carrier. UPS can be reached at 1-800-PICK UPS or 1-800-742-5877 or by email at customer.service@ups.com Business Days "Time in Transit" for Ground Shipments Items marked "shipped from CA"  including Amano Time Clocks, ID Badges, Magnetic Encoded or Barcode Plastic cards, Ink Ribbons and Cartridges, Signaling Devices, & ALL Bargain Items. Time card form numbers A1181-1M, A1181-2M, A66P, TAB,  013702, 25380, 830331-1, or 830331-2, JT-10-ET, JT12-ET, JT-VW-ET  use the map below: Items marked "shipped from TN" mostly Time Cards except those listed above and ANY cards on color card stock, paper time cards with special numbering, or custom printed paper time cards use the map below: For Card Racks, Badge Racks, Multi-Purpose Racks & other Metal Racks use the map below:   For Oak Racks & Displays use the map below:   For WallWrite fold down wall desks For Beam Wall Desks, Beam file pockets, Beam glove box holders