Shipping
Express Time Systems ships to customers in Canada, the United States of America and
its possessions only. Shipping and handling charges are calculated and
included on the billing portion of the On-line Shopping Cart according to
UPS rates. Occasionally the UPS servers will not provide a shipping
charge to our on-line shopping cart, or you may not select one. This error, on the part of the UPS
system or you the customer, does not mean we will ship your order for free. It means we will
have to contact you via email or telephone regarding the shipping charges
that will be incurred. Shipping is computed from different shipping points
for different items. Some items may ship directly from the manufacturer or
some other source in another city or state. Orders with more than one item
may ship separately from different points. Other carriers with similar service such as
FedEx or USPS may be substituted without notice. Express Time Systems shall
not be held responsible for loss or damage resulting from the means of
shipment or routing used or delays in shipment beyond our control, or for
any losses or damages arising while in transit. Purchaser agrees to make any
claim therefore directly against the carrier and not against Express Time
Systems. For heavy items or quantity orders other shipping methods can
be arranged by telephone by calling 1-800-858-7462.
Availability
Each item notes an "Availability" and "Ships from" designation. The
availability stated is the number of business days it normally takes to
process your order before it is shipped. An availability of "Special Order"
means you should call us regarding the availability of that item. The "Ships
from" helps you to determine the number of ground shipment days it will take
according to the UPS maps provided. Ships from CA=California, SD=South
Dakota, TN=Tennessee, NJ= New Jersey, PA=Pennsylvania
We will make every effort to assure that your order is shipped in a timely
manner. However, some products offered are not stocked, while some normally
stocked items may be temporarily out of stock. Some orders may be shipped
directly from the manufacturer to you. If time of delivery is of great
concern please call regarding current availability of specific items.
SELECTING NEXT DAY AIR SERVICE DOES NOT MEAN YOU WILL RECEIVE YOUR ORDER THE
NEXT DAY. All items are subject to availability from the
manufacturer, delays in transit, and other causes beyond our control. We do
not guarantee delivery of any item within any specific time period on on a
specific day.Payment
Payment by Visa, MasterCard, and American Express credit card and
additionally Discover and PayPal via the PayPal payment gateway are
currently the only methods available via the On-line Shopping Cart. Local
customers, past customer's who have established credit with us, or
government entities may telephone us with their order. A purchase order may
be requested for certain products and amounts. Payment may be made in
advance by US Postal money order or by company check (drawn on US bank
accounts only in US dollars only) in amounts up to
$700.00 Payments made in advance by company check will be held
for 9 (nine) days prior to shipping on amounts over $250.00. When sending
advanced payment, you must include company information, shipping
information, and detailed order information such as our part numbers,
quantities desired, and desired options such as color. Shipping charges must
also be included so it is best that you phone your order in to get complete
pricing with shipping charges prior to mailing a payment..
Sales Tax
California sales tax, Sacramento county, currently 8.75% will be added for any taxable item shipped to a
California address The sales tax will be automatically computed and added on
the billing portion of the On-line Shopping cart. Businesses
buying items for resale purpose, and shipping to a California address, must order by telephone, hold a valid
California sellers permit, and provide California
reseller certification prior to shipment. Federal
Government agencies, ordering items to be shipped to a California
destination, must phone in their order to avoid sales tax being computed.
Hardware Warranty
Express Time Systems warrants the PIX-55 and PIX-200 electronics time
recorders to be free of defect for a period of (1) one year from the ship
date to the customer. Other new equipment, attachments, accessories, parts, or
supplies are covered for a period of 90 (ninety) days from shipping date to
customer. This warranty is limited to repair or replacement of the covered
item at the sole discretion of Express Time Systems. Parts or items replaced
will become the sole property of Express Time Systems. No other warranties
are expressed or implied, including, but not limited to, any implied
warranties of merchantability or fitness for a particular purpose. Express
Time Systems shall not be held responsible for any consequential damages or
losses arising from the use of the product. Covered item must be returned to
Express Time Systems insured and freight prepaid for repair or replacement.
Warranty applies only to those items purchased by customer from Express Time
Systems. An RMA number should be obtained prior to returning any item.
Some new or used equipment may be offered
with a longer or shorter warranty period on an item by item basis. In such
cases, the offered warranty period will take precedence over the period
herein stated.
Software Warranty
Express Time Systems NO LONGER sells or supports Time America TA100 Pro, Genesis Pro software
Please contact TAC Solutions at 1.888-212.0667
Order Cancellation
Orders cancelled prior to shipment are subject to a 5% cancellation charge
to cover expenses of credit card refund and other cost of processing your
order. Orders cancelled after shipment are subject to the returning goods
policy stated below.
Returning Goods
Within 30 (thirty) days of shipping date, most unused/undamaged products
(please see exceptions below) may be
returned in their original shipping cartons within 15 (fifteen) days of
receipt of an RMA number and are subject to a 15% restocking charge. Within
30 (thirty) days of shipping date, used but undamaged products may be
returned in their original shipping cartons within 15 (fifteen) days of
receipt of an RMA number and are subject to a 25% restocking charge.
Returns of reception furniture (including all items beginning with code ET-DW
or ET-DT) will not be accepted to due fabric and finish selections, as these
are custom made to order and samples are available free upon request
Returns are limited to mo more than 11 (or 23 in the case of ribbons) of the
same item code. If you are unsure of size, color, fit, etc order 1 to for
testing or fully research prior to ordering. Special items such as custom printing, programming, used time cards, encoded
badges, labor performed, and freight charges are NON-REFUNDABLE. Opened
software, software upgrades where the upgrade code has been issued, or
software returned without the "system key" are non-refundable. Discounts
offered thru package pricing, or other discounts offered, shall be
considered when credit is computed for returned items purchased as part of
said package or discount. After 30 (thirty)
days FROM shipping date no returns will be accepted.
Returned goods will not be accepted without an RMA (Return Material
Authorization) number from Express Time Systems. Call for an
authorization number. Items must be shipped insured/freight prepaid to the
address as specified in the RMA.:
Damaged Goods
Please be sure to note any damage or shortage on the delivery receipt before
signing for a shipment. When you sign for a shipment, you are indicating
that all cartons shown on the receipt are present and in good condition. If
this is not true, be sure to note the discrepancy and have the driver
initial it. Open all cartons immediately while the driver is present. Do
not discard the cartons until you know the contents are in good condition.
Please report the damage to us immediately. We are unable to provide
replacements free of charge if the damage has not been noted by you or the
driver on the delivery receipt at the time of delivery.
For goods damage in-transit, a claim should be made immediately with the
freight carrier. UPS can be reached at 1-800-PICK UPS or 1-800-742-5877 or
by email at customer.service@ups.com
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